Market live

{{ t.name }} {{ t.ppl }} {{ t.delta }}

Today's briefing · {{ videoNews.length }}

Refill Rewards {{ tierName }} member

Membership no.

NWF 4821 0396

Points balance

{{ pointsStr }}

worth {{ pointsGbp }}

{{ tierName }} → Platinum {{ tierPct }}% there

Order another {{ toNextStr }} to reach Platinum - 2 points per litre and 2p off every litre. View rewards →

{{ promo.badge }} {{ promo.closes }}

{{ promo.title }}

{{ promo.body }}

Order and enter {{ promo.entries }}

Latest from NWF

{{ n.tag }}{{ n.at }}

{{ n.title }}

{{ n.body }}

When you order

Track your tanker live to the door

Out for delivery

Estimated arrival

10:30 - 12:30

Dave Cotterill

NWF-12 · 4 stops away

You'll get a text when your order is confirmed and a live link on the morning of delivery.

Track my deliveries

Live ×

Fuel price briefing · {{ videoNews.length }}

{{ videoNews.title }}

{{ videoNews.summary }}

DR

{{ videoNews.presenter }}

{{ videoNews.posted }}

Refill Rewards

{{ tierName }}

Member

James Fairbrother

Membership no.

NWF 4821 0396

Member since

March 2019

Points balance

{{ pointsStr }}

worth {{ pointsGbp }}

You're {{ tierPct }}% of the way to Platinum

Order another {{ toNextStr }} to unlock 2 points per litre and 2p off every litre.

Platinum

Making every refill more rewarding

You're currently collecting 1.5 points per litre with Gold membership. Platinum membership includes 2 points per litre plus 2p off every litre.

{{ tierPct }}% of the way to Platinum

Order another {{ toNextStr }} to get there.

Platinum

What that's worth

On a typical 700 L order, Platinum members would collect 1,400 points compared with 1,050 points at Gold.

Double points event now live - enjoy 2× points on qualifying orders before winter.

Refill Rewards

Great news - you're now a Platinum member

Your card has been upgraded. You'll now collect 2 points per litre and get 2p off every litre on every order.

See my new card

Membership tiers

Preview tier upgrade

Your membership tier is automatically updated based on your fuel volume over the last 12 months.

{{ t.name }} You

{{ t.threshold }}

{{ t.ppl }} pts/L

{{ t.discount }}

{{ t.perk }}

Spend your points

100 points = £1. Fuel discounts first - the simplest way to save.

{{ r.title }}

{{ r.sub }}

{{ r.cost }}

points

{{ r.btnLabel }}

✓ {{ redeemedMsg }}

Points activity

How you've earned recently.

{{ e.label }}

{{ e.date }}

{{ e.amount }}

Fuel predictor

You'll likely need fuel in 41 days

Based on your last 24 months of top-ups, we estimate your tank reaches reorder level around 14 August 2026. We'll send a friendly nudge a week before.

41

DAYS

Your top-up history

Litres delivered per order over the last two years.

{{ b.litres }}

{{ b.month }}

Past ordersPredicted next

One-tap reorder

Your usual

700 L Standard Kerosene

Home tank · 14 Mill Lane, Nantwich

Reorder now Never run out - set up auto top-up

Order early off-peak and earn double points.

Frequently asked questions

Quick answers on ordering, payments, tanks and rewards.

{{ g.title }}

{{ it.q }} {{ it.sign }}

{{ it.a }}

Still need a hand?

Start a live chat or call us on 01829 260900 - real people, no phone menus.

Start a live chat

Keep a list of every location we deliver to, with the right contact for each one. We’ll use these details whenever you place an order.

{{ addSiteLabel }}

Add a site

Site name

Address

Postcode

Site contact

Their phone

Delivery notes

Save siteCancel

{{ siteResultStr }} · {{ siteTotals }}

Include inactive sites

{{ st.name }}Main siteInactive

{{ st.sub }}

{{ st.tanksStr }} · {{ st.orderCountStr }} · {{ st.contactStr }}

No sites match your search

Try a site name, town or postcode.

{{ siteHiddenHint }}

{{ selSiteVals.name }}

{{ selSiteVals.statusLabel }}

{{ selSiteVals.address }} · {{ selSiteVals.postcode }}

{{ selSiteVals.toggleActiveLabel }} Order for this site

Tanks

{{ selSiteVals.tanksStr }}

Orders

{{ selSiteVals.orderCountStr }}

Fuel delivered

{{ selSiteVals.litresStr }}

{{ selSiteVals.notes }}

Site contacts

{{ c.initials }}

{{ c.name }}Primary

{{ c.role }} · {{ c.phone }}

No contact saved for this site yet.

Tanks at this site

{{ selSiteVals.tankCountStr }}

{{ t.name }}Low

{{ t.spec }} · {{ t.fuel }}

{{ t.litresStr }} of {{ t.capStr }}{{ t.levelStr }}

{{ t.historyCount }}

{{ selSiteVals.selTankVals.name }}

{{ selSiteVals.selTankVals.spec }} · {{ selSiteVals.selTankVals.fuel }}

Capacity

{{ selSiteVals.selTankVals.capStr }}

Current level

{{ selSiteVals.selTankVals.levelStr }} · {{ selSiteVals.selTankVals.litresStr }}

Delivered to date

{{ selSiteVals.selTankVals.totalStr }}

///{{ selSiteVals.selTankVals.w3w }}

{{ selSiteVals.selTankVals.access }}

This tank’s history · {{ selSiteVals.selTankVals.countStr }}

{{ h.date }}

{{ h.ref }}

{{ h.litresStr }} {{ h.total }}

No deliveries to this tank yet.

Order history for this site

Last order - {{ selSiteVals.lastOrder }}

{{ o.fuel }}

{{ o.id }} · {{ o.date }}

{{ o.litresStr }}

{{ o.total }}

{{ o.status }}

No orders for this site yet.

Save your tank locations and delivery notes to make ordering even easier.

Keep your tank locations and access details up to date. We’ll automatically use this information when you place an order, helping your delivery go smoothly.

{{ addTankLabel }}

Add a tank

PropertyHome - 14 Mill Lane, NantwichHoliday cottage - Coniston＋ New property…

Tank name

How would you like to give the location?

Full address what3words

Address

Postcode

what3words address

///

Pinpoints the exact fill point to a 3m square - ideal for farms and long driveways. Find yours at what3words.com or in the app.

Tank size650 L1,000 L1,200 L2,500 L

Tank typeBunded plasticSingle-skin steelBunded steel

Contact person for this tank

Contact phone

Access notes

Photos of the tank

Tank

Fill point

Add more

Add photos of the tank, its fill point and the access route so the driver can find and fill it with confidence.

Save tank Cancel

{{ p.name }}{{ p.address }}

{{ t.level }}

{{ t.name }}

Edit

{{ t.spec }}

{{ t.w3w }}

Access: {{ t.access }}

{{ f.label }}

{{ o.fuel }} · {{ o.litres }}

{{ o.id }} · {{ o.date }} · {{ o.tank }}

{{ o.total }}

{{ o.badgeLabel }} {{ o.trackLabel }} Reorder

All orders

{{ track.id }}

{{ track.fuel }} · {{ track.litres }}

{{ track.badgeLabel }}

{{ st.label }}

Live · arriving today

{{ track.eta }}

Your tanker is on its way to {{ track.tank }}.

DM

{{ track.driver }}

Tanker {{ track.reg }} · ★ 4.9

Live

NWF Fuels tracking

Scheduled for {{ track.sched }}

We'll fill a tanker and assign a driver on the day, then you'll see it go live here. Delivering to {{ track.tank }}.

Delivered on {{ track.sched }}

{{ track.litres }} of {{ track.fuel }} by {{ track.driver }} ({{ track.reg }})

Proof of delivery

Signed by S. Fairbrother · gauge read 96% after fill

Rate this delivery

★

Your feedback helps {{ track.driver }} and the depot team.

Need help with this order?

Lodge an inquiry with our customer service team - we reply by SMS and email, and the answer appears here too.

Delivery timingVolume deliveredBilling / invoiceAccess / driver notesSomething else Send inquiry

Inquiry {{ inqSentRef }} received

Our team typically replies within 2 working hours. We’ll text and email you, and the reply will show here on this order.

Residential Commercial

Direct debit calculator

Estimate a monthly amount that keeps you topped up all year - like a utility subscription, but for fuel.

Bedrooms1 bedroom2 bedrooms3 bedrooms4 bedrooms5+ bedrooms

Property typeDetachedSemi-detachedTerracedBungalow

InsulationWell insulatedPartly insulatedOlder / uninsulated

Estimated annual usage (litres)

Based on your site's diesel / gas oil throughput.

Suggested monthly

{{ ddMonthlyStr }} / month

{{ ddSummary }}

Collection date - choose the day that works for you {{ d.label }} Set up this direct debit

Adjustable any time · protected by the Direct Debit Guarantee

Your prepaid balance

£210.00

Built up from your monthly payments - ready to cover your next delivery.

Why our customers pay monthly

Combining the best parts of oil-fired heating, with the simplicity of utility bills. Spread the cost in equal monthly payments. Ideal for those that want regular manageable payments.

No large winter bills

Avoid a painful one-off cost when the cold hits.

Build credit through the year

Your payments sit as prepaid credit in your account - always yours.

Protected by the Direct Debit Guarantee

Change or cancel at any time, with full refund protection.

How your direct debit works

1

Choose your amount

Use the calculator to set a monthly amount that suits your usage.

2

We collect monthly

Your chosen amount is collected on a date that suits you - pick any day of the month.

3

Funds build as credit

Collections sit in your account as prepaid credit - yours, visible here at all times.

4

Deliveries auto-deduct

Each delivery is paid from your credit first. Unused funds roll over.

Payment methods

VISA

Visa ending 4471

Expires 08 / 27

Default

Active Direct Debit - £150 / month

Next collection 1 Aug 2026 · Barclays ••••82

Active

Payment history Collections build your credit · deliveries deduct from it

Date

Payment

Method

Amount

Balance after

1 Jul 2026

Monthly collection

Direct Debit ••82

+£150.00

£210.00

1 Jun 2026

Monthly collection

Direct Debit ••82

+£150.00

£60.00

14 May 2026

Delivery NWF-48390 - 1,000 L kerosene

Prepaid credit

−£640.00

−£90.00

1 May 2026

Monthly collection

Direct Debit ••82

+£150.00

£550.00

1 Apr 2026

Monthly collection

Direct Debit ••82

+£150.00

£400.00

Add tank accessories and additives to your next fuel delivery - no extra delivery charge. Pay with money or your Refill Rewards points.

✓ {{ shopMsg }}

{{ g.name }}

{{ g.blurb }}

{{ p.badge }}

{{ p.name }}

{{ p.sub }}

{{ p.benefit }}

{{ p.price }}or {{ p.pointsStr }} points

Add to order Use points

Your service agreement

NWF Care · Annual PlanActive

Covers one annual service + priority breakdown callout. Renews 3 Mar 2027.

Last serviced 3 Mar 2026 by Gas Safe engineer M. Whitfield. Next service due within 12 months.

Book a service

Pick a slot - we'll confirm by text and email.

{{ sl.label }}

✓ Slot held: {{ bookedSlot }} - we'll confirm shortly.

Request this booking

Every delivery includes a tank inspection. Your driver captures a short video, scans the tank's QR tag, and logs any notes - all kept here per tank.

Inspection video

{{ i.tank }}

{{ i.badgeLabel }}

{{ i.date }} · by {{ i.by }} · {{ i.ref }}

{{ i.notes }}

{{ st.num }}{{ st.label }}

Residential Commercial

Where are we delivering?

Choose one of your saved addresses, or search if you have a few.

{{ st.name }}New {{ st.sub }} {{ st.sub2 }} {{ st.tanksStr }}

No addresses match that search.

Delivering to Update address, hours & notes

{{ selOrderSite.name }}

{{ selOrderSite.address }}

{{ selOrderSite.postcode }}

Site open {{ selOrderSite.hoursStr }} {{ selOrderSite.weekendStr }}

{{ selOrderSite.notes }}

No delivery notes for this site - add gate codes or access details so the driver knows what to expect.

Update delivery address, hours & notes

Site opens

Site closes

Open on Saturdays

We only route deliveries to this site inside these hours.

Save site details Cancel

Site contact Update

{{ selOrderSite.cName }}

{{ selOrderSite.cPhone }}

{{ selOrderSite.cEmail }}

We'll text this number with tracking on the day.

Update site contact for this delivery

Save contact Cancel

Add a new delivery address

New delivery address

Save address Cancel

Which tanks are we filling?

{{ orderTankCountStr }}

Pick one or more tanks at this address - you can set a different fuel and quantity for each, and the combined volume still gets the best price.

{{ t.name }}{{ t.tagLabel }}New {{ t.spec }} · {{ t.fuel }} {{ t.pctStr }}

No tanks saved at this address yet - add one below.

Add a tank at this address

New tank

{{ tf.name }}

Save tank Cancel

Continue

Your tanks

{{ orderTankCountStr }}

Choose the fuel and how many litres for each tank - all filled in the same visit, and the combined volume gets your best price.

{{ l.name }} {{ l.spec }} Remove

Fuel for this tank{{ tf.name }}

Quantity

L

At {{ l.pplStr }}/L

{{ l.lineStr }}

No tanks selected

Go back a step and choose the tanks you'd like filling.

Combined {{ oCombinedLitresStr }} - priced at your best volume band. {{ pplStr }}/L

Add {{ nbAddL }} L to reach {{ nbMinStr }} L and your price drops to {{ nbPplStr }}/L.

Add →

Tanker size

Pick the largest that can safely access your tank. Tap a vehicle to see what it looks like.

Smaller vehicles typically have longer delivery windows, so choosing a mini or baby tanker may mean a slightly longer wait.

{{ t.name }}i

{{ t.sub }}

Upgrade to Premium - +£30{{ oPremiumLabel }}

Additives keep your boiler cleaner, burn more efficiently and extend the life of your tank & system.

Premium selected - additives are already included in this fuel.

Delivery speed

Running low? Priority gets you there next business day.

Standard

Free · within three to five business days

Delivered by {{ oStdDate }}

Priority{{ priorityFeeStr }}

Next business day · winter rate

Delivered by {{ oPrioDate }}

Your fuel will be delivered by {{ oDeliveryExpected }}.

BackContinue

Your order

{{ r.tank }}

{{ r.fuel }}

{{ r.litresStr }}

at {{ r.pplStr }}/L

{{ r.lineStr }}

Delivering to

{{ selOrderSite.name }}

{{ selOrderSite.address }} · {{ selOrderSite.postcode }}

Site open {{ selOrderSite.hoursStr }} · {{ selOrderSite.weekendStr }}

Estimated delivery

By {{ oDeliveryExpected }}

{{ oSpeedLabel }}

Payment

No payment card saved

Add a card to pay for this order - we'll save it securely for next time.

Add a card

New payment card

Save card Cancel

Encrypted and stored securely

{{ oSavedCard.brand }}Card ending {{ oSavedCard.last4 }}{{ oSavedCard.name }} · expires {{ oSavedCard.exp }} Direct Debit - £150 / monthTaken from your prepaid balance

Add to your delivery

Popular tank extras - delivered with your fuel, no extra delivery charge.

{{ p.name }}

{{ p.price }} or {{ p.pointsStr }} points

Add

✓ {{ shopMsg }}

{{ chatStatusLabel }}

Need a hand with this order?

{{ chatTodayHours }} · or call 01829 260900

Chat to us about this order

Your Order Summary

You have {{ pointsStr }} points ({{ pointsGbp }})

{{ usePointsLabel }}

Apply

✓ {{ voucherMsg }}

{{ oFuelName }}{{ oLitresNum }} L

Price / litre{{ pplStr }}

Fuel subtotal{{ oNetStr }}

Priority delivery{{ oPrioStr }}

VAT{{ oVatStr }}

Total{{ oTotalStr }}

Earn {{ pointsEarnStr }} Refill Rewards points

I agree to the terms & conditions of supply and confirm the delivery details are correct.

Place order

{{ oPlaceBlockedMsg }}

Back

Order Confirmed

We’re pleased to confirm your order and our team is getting everything ready for delivery.

{{ oLitresNum }} L {{ oFuelName }} · order {{ oRef }} · {{ oTotalStr }}

Order confirmation email sent

Delivery expected {{ oDeliveryExpected }}

We’ll be in touch with updates, so you can relax knowing your next delivery is on its way.

Printable tank label

{{ oRef }}

Optional - ideal for helping our driver easily locate your tank for a safe and secure delivery.

Before you go

Save £10 with Direct Debit

Spread the cost and get £10 off your next order.

{{ ddUpsellLabel }}

Refill Rewards

You earned {{ pointsEarnStr }} points

That’s worth about £{{ pointsEarnGbp }} off a future order.

View Rewards

Never run out - add telemetry

A free smart monitor lets us order automatically for you.

Learn more

Refer a friend

Give £20, get £20 off your next order.

Share your link

✓ We'll set up your Direct Debit - £10 will come off your next order.

Back to dashboard